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| - I really should have written this review a long time ago. I stayed here about 2 or 3 years ago, so I have no idea how much has changed since then, if the staff has been completely swapped out, or if I'm even reviewing the correct location... Never mind that last thing; I'm pretty sure I'm reviewing the right location.
So, I honestly didn't spend much time at this hotel. My family and I had driven in from LA to attend my brother's wedding in the Valley of Fire the next afternoon, and we'd gotten in pretty late. So, when all was said and done we only had one night and part of the morning to explore the place. Then why the five stars, you ask? Well, firstly... the room was pretty great. With two bedrooms, a living room and kitchen between them, it really was kind of like being home. Everything was clean and comfortable, and the bathrooms were well stocked.
What really made this place awesome, though, was one member of the staff in particular. The morning of my brother's wedding, my mother realized she had forgotten her shoes back at home. The bigger problem was that the van my family had borrowed to trek the 7 of us across the desert had kind of given up on life, and my father was looking for a way to just get us to the wedding... So, my mom asked the front desk if there was a shoe store within walking distance of the hotel. The answer was no. No, there was not.
There was, however, a woman on staff whose shift ended in ten minutes, and who was willing to drive my mother to pick up some shoes. That, to me, is definitely going above and beyond in customer service. It had nothing to do with her job, and everything to do with being a kind person just trying to help someone out. That was pretty awesome. I wish I could remember her name, but if she ever reads this and recognizes the story; thank you!
Other than that, the hotel was pretty quiet, relatively cheap, and away from the grossness of the strip. I'd certainly stay again if I ever, for some reason, found myself back in the area. Even if it is owned by Hilton.
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