Dr. Cipriano cancelled on me 2 hours before my procedure, so I rescheduled for the next day. Then 3 hours later they left me a message to reschedule and I couldn't call them back so when I couldn't make it to my appointment. They called me to tell me they were keeping my 100 deposit for my procedure as a penalty. 100 dollars folks! I don't know many ppl whom have 100 to throw around. The service was horrible, the xray tech assistant wanted me to bite down hard on the plastic to take pictures. I was in pain and left that office worse. My gums were bleeding. Word of caution. DO NOT GO TO ANY SOUTHWEST DENTAL CENTERS.