Growing up with a mother as a carrier for the USPS then in my late teens, she was a postmaster I know that the Postal Service gets a lot of crap from angry customers, much of which being beyond the control of the office/employee getting the backlash of the angry customer. In fact I'm sure I've been one of them over the years a couple of times.
However, today with this location I have nothing but good things to say. I put myself in a serious pickle and this office really went out of their way to save my butt. After the employee at the counter was unable to help me she was very apologetic and referred me to speak to her supervisor for possible additional help. I wasn't very hopeful and I realize that I put myself in this position but after explaining to Dean, the supervisor, my situation he said he could not make any promises but set off to try and help. A couple of minutes passed and he returned, to my surprised relief he was able to solve my huge problem. I know it's the holidays and there has to be thousands of packages back there and since it was 8:30 AM they were still in the process of being sorted-so I know assisting me could not have been an easy task to tackle, especially with the doors just having opened to top off all the other factors that were not in our favor.
Dean really went out of his way to help me out with a problem that I was at fault for and was in no way the postal services fault.
Thank you so much for all your help, Dean, I truly appreciate it and couldn't be more grateful!