I know I'm the only person in this crowd that isn't angry with RoundPoint for one customer service issue or another, but maybe that's related to people only reviewing mortgage companies when they are angry. Check my other reviews and you can see I too have had a bad mortgage experience with another provider. Regardless, Round Point acquired my loan about a year ago. Truthfully, I have had to call twice about a discrepancy in my payment amount or the escrow balance being incorrect. Not sure I love that it got screwed up somehow on two occasions, but I can say that the customer service people I worked with on both occasions were helpful, gave me a clear resolution time and delivered on it. To that end, I have been happy with my service there. I also like the online bill payment system. It's clear and flexible with how I apply my payment. They are a step up from my previous provider.