I received above and beyond- direct customer service from the manager, Tony. I was amazed on how she was able to multi-task with so many retail related store situations, and YET, never forgot to attend to my needs. I watched in amazement how she maintained a professional disposition, amongst the overbearing, and quite demeanding and could even appear as demeaning, when they were trying to "hustle" this employer biligerently in the store, by trying to haggle a mall retail priced item. Major kudos to LensCrafters. You have taught your employees, that "good old fashioned customer service" still remains in 2015. I will remain a loyal customer, and highly recommend the Chandler mall store specifically! Please commend Tony on her excellernt customer service and interpersonal reltionship skills. She is a natural!