1st incident: When I first moved to the area, my car had a recall on it. I took the car to them and they made me pay 4 days worth of rental car while the part was "in-stock" (read ordered). Swore I would never come back except...
2nd incident: Car had lost a synchro and I took it to them as they are again the closest. They again made me pay for a loaner while they "diagnosed it" to be nothing they could tell. Took it to Al Spitzer who immediately gave me a loaner and called the regional engineer.
3rd and Final: Went to order a limited production car from them. They ran my credit and took the deposit before saying that they were adding 15k (!) to the price. I asked for my deposit back, thanks for the ding on my credit.
Id give them zero stars but its my fault for coming back twice.