I'm a firm believer in rewriting a review when something has changed for the good or the bad.
I stand by my previous review regarding the manager Leah. She is in no way shape or form the definition of a great good or even mediocre manager and because of her I was adamant about finding a new establishment.
However, Fran to the rescue!!! She is everything. She is the definition of execution. I had a credit and had to go back to use it and was over this place. Fran was legitimately concerned that I didn't not want to return. It wasn't phony it wasn't scripted she actually cared, and told me she is now at this location and would make sure things went smoothly and I would enjoy my experience again and also convinced me to renew my wax pass. Of course people(management) say things all the time and things fall through the cracks later. This happened in November it is now June and every visit or interaction I've had since then has been awesome. She truly stood by her word. I've had appointments moved my wax pass moved and she was ON IT!!!! Always being personable, friendly, accountable everything a manger should be. You have to see this woman in action. The way she interacts with her team her guest everyone she's totally awesome.
Alexis, my waxer is also great. I tried a few waxer after Allie left and wasn't too thrilled but found her and love love love her. She talked me into getting my eyebrows done multiple products and always giving recommendations for skin products she thinks will benefit me. She knows and remembers my skin issues and asks me every time I go how things are going with them. She goes the extra mile to make the personal connection.
Okay last but not least Nicole. I heart her dearly. She greets me by name when she checks me in, before I actually check out before she even gets the paperwork she knows the time frames I like to come in and offers those without me asking. She's always pleasant smiling and what I thought was pretty cool was she knew without even being in front of a computer that my wax pass for one of my services needed to be renewed. She's actually the reason why I purchased a second pass for other services.
Great management, great waxer, great reception you can't ask for more. These 3 laddies truly make my experience great and I can't thank them enough.