This is probably the best salon and spa I've ever been to! I love the facilities - the whole place is just really pretty and relaxing. They usually have great deals going on too, so I've never felt ripped off once when I go here. While I have dealt with poor customer service and inconsistencies over the phone, the actual people that perform services are extremely professional. It's easy to have a favorite technician/stylist. It's the first salon I've ever felt truly pampered at.