I purchased my laser hair removal through Groupon. I was able to book an appointment easily within days. I experienced zero wait time; filled out paperwork then immediately headed back. Technician was informative, kind, honest, & made me comfortable the entire time there. I was there for Brazilian, it took about 10 mins then I went back up front to schedule my next appointment with ease. I know there are quite a few negative reviews. Maybe your experience depends on what you're there for & who you're seeing.