Decided to come in again and give it another chance today, since this location is on my way to work. While there was a greater variety of bagels then there used to be, the lack of customer service is hard to ignore. A smile, a simple "thank you" and "you're welcome" or a "have a great day!" goes a long way... Something many employees here seem to forget. Only employee who seems to be remotely friendly to me when I go in is the girl with long blonde hair. Will be going to the Ray and Rural location from now on.