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| - Kind of bummed to be penning a 2-star update for this place, especially given my history with them (see my previous reviews). That said, I've reached the point where I just can't in good conscience give them a 5-star anymore.
Where did it go wrong? I guess I'll start with the newfound inconsistency in the food, because at the end of the day, that's what stings more than anything else. Take, for example, something as simple as the chicken wings. Some days they'll be great, taste fresh and be lavished with sauce. Other days, you get skimpy, non-existent sauce, dry, almost old tasting meat, overcooked or rubbery, re-heated tasting wings. How, I ask you, can it vary that much? Used to be some of my favorite wings in the Valley, but now? I'm afraid to order them half the time. Another inconsistency is the soup. Yes, you read that right, the soup. How it is that someone can mess up on something so basic, I have no clue, but it has happened with frightening regularity as of late. How can the soup have cheddar, bacon and potato in it and still be utterly tasteless? Likewise, how can it be thick and wholesome one week, but then the next, runny and watery? Again, you end up with something that was once a staple, but now you're afraid to order it for fear of disappointment.
The biggest food let down though, at least for me, has to be the inconsistency in the pizza. I am not sure how this is possible, but it's as if there's a different person making it every week. One day, you'll get perfect crust, just the right amount of sauce, and be in pizza heaven. Then, the next time, you'll get way too much sauce, or crust that's way too thin and overcooked to a crisp. If it looks and feels like a saltine cracker with melted cheese on top, that's not pizza. Worse still, even on the same pizza, it has now become par for the course to get wildly different thickness in each slice. How can it regularly be the case that one slice has crust as thin as a paper plate, and then the next is a full quarter inch thick? It's one thing to be inconsistent from week to week, but on the same damn pizza? Come on.
Last but not least, the service and the staff. There were some really good people in there at one point, but now it seems like a growing contingent of the waitstaff are new and inexperienced or perhaps just not very bright. Case in point, on a recent visit, I didn't like the soup. I was even asked if it was good, to which I responded that it was merely "ok". This didn't even register with the server. To wit, when they later returned to collect the bowl, and found it almost completely full, they still didn't bat an eye. Seriously? Likewise, when refilling a drink, if there's no ice left, why not bring a fresh glass with ice? Iced tea is not whiskey, and I'm fairly certain that nobody enjoys it "neat". Finally, some of the host staff could really use a lesson in customer service. Despite having what is quite literally easiest job in the restaurant, I can't count how many times I've seen resting bitch face, or folks with their back turned as you walk in, chit chatting away instead of acknowledging you. You don't have to love your job, but you could at least pretend to give shit.
All told, if I'm completely honest, I really am wearing thin when it comes to this place. Some of the folks working there are great, and sometimes so is the food, but if you can't trust a pizza place to at least be consistent with pizza, of all things, that's an issue. While I'm disappointed in recent developments, I sincerely hope they get their act together before I find another pizza joint. What a shame.
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