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| - Food-wise deserves a 4, but service deserves a 0. So, they get a two.
We came here for a birthday and had reserved a table of 14 for 830pm. Policy says 1) dont be late!, 2) need to put down $250 deposit to reserve the table, 3) Must order the family style sharing menu if we are sitting at the chef's table
We followed all the rules, and even arrived 15 minutes early. And then, were not seated until 9:15.... 45 minutes after our reservation time -____-
According to the hostess, there was a table of two who had eaten and paid, but were simply not leaving. So instead of the restaurant giving them a time they needed to leave by (as alllll restaurants do when they have a later seating - especially for 14 people!) or relocating them to another table, they made our table of 14 wait for 45+ minutes in their lobby. Ridiculous.
Our server joked "hahah sorry for that longgggg wait" and with no other apologies or compensation from the restaurant (c'mon, a cheap free app or smth would have redeemed them...), we irritably sat down (not at the chef's table though! another mixup!) and began the family sharing meal or aka "the carbon bar experience".
Pretty good food, but not much of an "experience". Courses took forever to come out, and 2 hours later, by the time the star of the night emerged --- the Carbon Bar's infamous meat platter --- everyone was stuffed. We were constantly waiting for the next course, waiting for service, waiting for water....wait wait wait
Finally after it all ended, and our server had left for the night, a new lady was clearing our table. Since old server said we would get a new server we assumed it was her. Asking "can you get us the cheque please?" she VERY RUDELY replied "I am NOT your server".
But that's not the best part. Since courses took forever to come out, and since there were so many leftovers due to excessive-waiting-induced-fullness, we took home a ton of food (packed in the kitchen, by the server). But guess what?! When the bags were opened the next day at home, more than half the leftovers were not there! Icing on the cake!
The service and attitude at this place is definitely the WORST I have ever received in a Toronto restaurant. With the abundance of competition our there, there should be pretty embarrassed as they don't only fall short, but they have fallen allll the way to the bottom.
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