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  • I have stayed here twice. I like the concept of being a "resortist." You get a room key which acts like an all access pass to the waterpark/beach and for charging expenses to your room. The public areas are great, indoors and out. It's clean and large. They have a lazy river, wave pool and other sunning areas. I like most of the restaurants in this hotel. They have a separate ticketing procedure for concerts at the "beach." The valet line is long and the cab line is long, perhaps because of its location at the south end of the strip. The bad part is that unlike other hotels, they do not slip your bill under your door before checkout (although I think you can request this). Instead they email your invoice to you within 7-10 days of your stay. Both times I stayed, the invoice did not have line item expenses listed, only a lump charge for all costs. I made multiple charges using my guest key and wanted an itemized receipt. You have to contact their accounting department via e-mail for billing inquiries. They promise a response in 10 days (which is too long). Both times they did not respond within 10 days. Management had to get involved. Although I do enjoy my time here, this is a billing hassle. What is designed to be easy, is in fact, not easy at all. I gave them the benefit of the doubt after my first experience and did choose to stay a second time, only to have the billing fiasco repeated. I had similar billing experiences as did the other yelp reviewers: Tim M of AZ, and Snow C of TX.
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