Non personal and if it doesn't settle, you'll be sent to another attorney. You call and don't receive call backs. You never see the attorney and they only care about money. Your well being doesn't matter. They don't listen, because I had a serious accident and told them the chiropractor was hurting me and I told him. I have a tear in between c5 and 6, so adjusting wasn't an option. Well, they failed to notice for 8 months that the chiropractor closed saying I was in no pain. I've been afraid to see doctors, because they totally screwed up. I changed representation with a firm who I've seen the lawyer and they sincerely care. I haven't answered them in 2 months, but for 10 months they answered me twice. Now I will get the care and support elsewhere and I'm very happy to be with a firm who cares.