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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-16 00:00:00 (xsd:dateTime)
itemReviewed	Teriyaki Madness
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Usually my experience at Teriyaki Madness is nothing short of great. The food is always fresh & the staff is always friendly. However, my most recent experience was not a positive one. I called ahead to order a spicy veggie plate (no meat). Sandra (the supervisor) told me that they can only make veggie dishes in bowls, not plates. I explained that I simply wanted to sub veggies for meat in the size of a plate. She put me on hold for a minute, and then told me she would do that for me and that my order would be ready for pick up in 10 minutes. When I arrived the food was ready and I was helped by a young male cashier, who was very polite. He told me the price would be $10.38 for my veggie & rice plate. This confused me because this is even more expensive than a Chicken Breast Plate... When I asked him why the veggies were so much more expensive he said he was a new employee and directed me to Sandra. She proceeded to tell me that there's no button on their POS system for a veggie plate and that was the reason it was so expensive. This still didn't make sense to me because on my receipt she charged me $7.09 for a veggie bowl and then an additional "open food charge" of $2.49... Sandra insisted there was nothing she could do to lessen the price because there's no "button" on their system and she walked away to help other customers. $10.38 is a lot of money to pay for white rice, cabbage, & broccoli. Especially when the chick breast is cheaper! Having worked in the food and beverage industry for many years (I even worked at Teriyaki Madness in my younger years) I know that there are ways to add, change, or delete certain charge amounts for "open food" charges. I rarely write negative reviews because I'm usually pretty understanding, but this situation was not handled professionally. Sandra wasn't rude, but her lack of ability to work the POS system or find the right "buttons" does not reflect the competency of a supervisor. Instead, it shows laziness & that guest satisfaction is not important. This situation may sound small, but it's the small inconveniences like this that drive customers away.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Josette

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