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| - Hm, I sort of feel bad giving these guys such a low rating since they were rated so highly by the other reviewers. But honestly, I can't say I had a good experience there.
I went to these guys based on a personal referral from a friend and b/c of the positive Yelp reviews. I should have known better, since there were only 3 reviews, and my friend was new to Phoenix and went here because it was close to her home.
Anyways, I have an older car and the check engine light came on. I made an appointment, and when I show up, these guys wanted to charge me $98 to just diagnose the problem!! I mean, most other shops do it for $20 or for free. At that point, I didn't have much choice because I had already made elaborate arrangements for a friend to pick me up and I was getting worried about the check engine light.
Long story short, they wanted to charge me a total of $750+ for repairs, labor, and parts. I think their labor costs are way overpriced because I looked at what they wanted to charge for parts and it seemed more or less reasonable. I buckled at the amount (mostly because I didn't have the cash) and because I wanted to get a second opinion after I learned that the check engine light costs $98 to check out. (I've since been to a Midas by my house who diagnosed the Check Engine light for FREE. And I've seen other places that do it for $20...still a chunk of cash compared to FREE but measly change compared to $98).
Not knowing where to find a reliable mechanic for a second opinion, I took it to the dealership. I know that dealers usually charge higher prices that shops, so I was prepared for the worst. But at least I wanted to know if the repairs suggested by Kelly Clark were legitimately needed. Well, it turns out the repairs were really needed, but the shocker came when they quoted me a price of $550 for repair, parts, and labor. That's a $200 price difference!!!!! And I got the quote from a dealership too, who I know is probably charging more than normal.
Bottom line: Kelly Clark quoted me $750+ for repairs that my dealership did for $550.
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