If I could give this place 0 stars, I would. As a tea lover, I was excited to find a place with a wide hot tea selection at 6 am on my way to my gate; however, the interaction I had with the two ladies at the register made me wish I hadn't even stopped. I wanted the tea put in my own mug because I didn't want to use paper cups (they use two cups plus a sleeve for each hot tea drink). Without any regard for customer service, one of the women simply said "no" and the other behind the counter started filing up the paper cups with hot water for my tea. By this point, my card had already been swiped. I said I didn't want the paper cups and they suggested I pour the water into my mug and throw the cups away, claiming that it was a health code violation for them to put hot water and a tea packet into my own mug. Ended up leaving there with one paper cup and my tea. Tea is decent, not excellent but better than many places. The abysmal customer service and lack for sustainability practices ensures I will never stop at The Coffee Bean and Tea Leaf ever again.