Booked maybe a week or two in advance for my boyfriends' birthday.
My arrival wasn't so great.
The gentleman working at the booth tried to get me and my friends to pay $10 each for parking when we arrived at 5:10 even though it says in our email confirmation that parking's free after 5. I tried explaining but he kept telling me to get someone on the phone to confirm or he won't allow it and he was very rude when he added that I'm blocking up the flow of traffic so to keep going around until I get someone on the phone. I showed him the email after he kept dismissing us. I told him my friends & I will not be paying for parking when it's supposed to be free and if he chooses to give us a ticket, that's on him. He starting cussing at me saying that I must think I'm the manager. His name is Michael and this already started us off on a bad note.
When I got closer to the entrance, I saw 2 security and explained the situation and they laughed at the matter and told us not to worry about him. I guess he has issues like this frequently.
Once inside, we were told we were booked for a different day. I was pretty annoyed at this point because we already had an issue just getting through parking alone. After a bit of going back and forth with the general manager though, he was very accommodating and explained that he didn't want us to miss out on this experience and somehow squeezed us in because there were some no-shows.
Everything was great from then on. The props, the acting, the setting and the storyline had my boyfriend and all my friends really intrigued. We took part in the Bootlegger challenge. Its 14+ and there's some gun props involved but otherwise, it seemed like it could also be a perfectly good family fun game. The actors give out just enough hints without breaking out of character and I was so surprised by how quickly you can make friends with complete strangers just from being given a clue to solve together. We were broken up into smaller groups and in each room, there was a character there to monitor us while staying in character the whole time. it was simply amazing!
It's a bit more expensive than the usual escape rooms I've been to but this one is by far the best!
I give it 4 stars. the 1 star was taken out because of the parking incident and the tech issues from the dates selected (I was very careful to make sure I got the right date but it still came out wrong.. maybe it's because I booked it on my phone?)