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  • So let me start by saying we are HUGE fans of the Cheesecake Factory ! They have amazing Food with a great all around selection of dishes , desserts and appetizers!! We have been going here since it has opened and in no way will we stop going and or want anyone reading this to be discouraged of going as well !! Tonight we decided to go during HAPPY HOUR to have a couple drinks, dinner and spend some time together as a couple ! Our service was an issue from the start with a very slow start ! We ordered our drinks and something was floating in my wife's drink and we asked for another one ! We watched very closely to ensure that she received a fresh drink and this time the glass was dirty ! Third one was the charm although she really on drank one drink !! My beer on the other was tasty but and hour later finally received my second ! The waitress was nice and we did give her some feedback and I must say she had enough courage to tell her manager without us asking ! The first manager approached us and was full of excuses from the start blaming Happy Hour - For real , you have happy hour the same time everyday and a manager should never Make Excuses !! They had 2 bartenders three servers and a manager with less than 50 people to wait on ! Later on in the evening Dawn , another manager came to our table and took full responsibility and apologized 100% with no excuses giving us a 6.00 discount ! We were not looking for anything but I must say overall a disappointing experience this time around !!
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