About six month ago I stopped by to drop of my pup for all-day play, and the female owner - who is the only person working that that isn't friendly - greeted me by telling me my dog could be kenneled but was no longer allowed in all-day play. Why? He bit another dog. When? A couple weeks ago, somebody should have told you. What happened? He's not good with other dogs. But he goes to all day play all the time and all your workers always say he "did great." No reply... And this entire exchange all delivered with a bit of tact or apology or gentleness.
He's now gone to Doggy Daycare (all-day play) at Petsmart every weekday since then for six months without incident - they love him and says he's one of the most playful with other dogs. Avoid Preppy Pets...