I want to take a star off for the lack of cleanliness but the customer service and freshness of your coffee won't allow me. Your employees are kind, especially to the elderly. Yeah, I watch out for that when I come here. Your shift manager is nice as well. She had a disgruntled customer and what made her stand out to me was how she handled him. She didn't call him a liar. She listened, apologized then corrected the errors made. That's excellent customer service! My venti iced caramel flavor and drizzled coffee was delicious! The bagels are always fresh and soft taste great with butter btw. I'll be back tomorrow.