My car wouldn't start at home so I had to have it towed here. It took them nearly an hour and a half (it's 3 miles from my house) to even call me. When they did, Warren asked me what was wrong with it so they apparently hadn't even attempted to start the car. After explaining the issue, he 'guessed' it was the starter and quoted me 320 to replace it saying it was an easy job and he would call back to confirm that was the issue. After another 3 hours passed, I still had received no call. I had to call to ask the status of what was wrong. They clearly had known and didn't bother to call me or start the work. He then quoted me 565 saying that it was complex. The story completely changed and when I called him out on it he had no response. When I asked how long it would take he said he didn't know! I needed my car back that day as I am alone and it's my only mode of transportation and he couldn't have cared less when I told him. Finally he called saying it would be done at 6 so when I show up at 6, he gave me the run around saying it would be 'awhile' and when I asked what that was he said 'a bit'. When I asked for further clarification he curtly said I could go talk to the mechanic myself. He was complete condescending and a complete prick. I got taken advantage of since they knew I couldn't drive my car anywhere. DO NOT SERVICE YOUR CAR HERE.