HORRIBLE! One of the WORST places I've ever been to in my life!!!! Last week, I made an appointment to take my dog in because I thought he might have mites. I told the woman when I made the appointment that I wanted to have a skin scraping to make sure. I let her know that I was concerned about some of the negative reviews and she replied, "some of those reviews aren't even ours and people are just crazy, and there are people you can't please". I walked in about 10 minutes early, signed in and then was taken to a room. They told me the doctor would come soon. I waited about 10-15 minutes. Dr. Pflaum came into the room and asked what he could do for me. I told him what I was there for. He looked at me and told me that he thought my dog had mites without even touching my dog or looking closely. He acted as if he didn't want to even touch my dog. He then told me that he was extremely busy and couldn't do anything for me and that I would have to come back the next week. I told him that I had driven clear across town to see them. He said "oh, bless your heart". He left the room, got on the phone and came back in to let me know that a dermatologist couldn't see me either. WTH! He said all of his bins were full and he just couldn't do anything! I told him that someone in his office should have told me that there were not going to be able to do anything. That's why you make an appointment!!! I left and the woman at the desk didn't even look up or say sorry or anything! Total Joke!! I ended up driving to the other end of town by my house and seeing another vet. My dog DID NOT have mites! He had a skin infection. This place is a joke! Professional people don't make appointments and tell you they don't have time to do anything for you. Period!