| rev:text
| - I've been a loyal Nordy's customer for years. I even worked there for about four years in the past.
In recent years, it sure seems their customer service is slipping.
Men's Rail never has been a department I've recognized for their customer service. It was never bad service by any means, It just wasn't Nordstrom quality service. I've felt no sense of loyalty with any associate in that department becuase, thought friendly, they never seemed to care much. It's the department I do the majority of my Nordstrom shopping, but no one ever remembers me from my previous shopping trip (no matter how recent), I've never been sent a thank-you card, and though I have asked numerous times, I've never been called about sales or new items.
I will describe my last couple visits to the Rail.
Earlier this year I was rummaging through a sale rack. I was completely ignored, while the three associates there helped customers who were perusing the regular priced racks. Not only that, but two female associates were talking about one of the sale shirts (that i was holding in my hand). One girl said she wasn't sure if she liked it, she'd have to see it on her boyfriend, but it might be "too ugly" for her to let him wear. The other girl replied "Yeah, the color is a little gay." Now, they weren't talking about it because it was in my hand, and I don't feel they were homophobi
My last visit started the most recent string of events that really have left me questioning any future shopping at the store.
I had another pair of jeans I brought in for a repair. I was again offered an exchange but I was insistant on the rapair because I really loved them and they didn't have them anymore. I was wanting a small tear repaired and was originally planning on shipping them out to New York to have them rewoven. I instead opted to try Nordstrom, hoping to save a few bucks (atleast the cost of shipping to and from NYC). Well I was shocked when the associate asked the manager how to ring it up and she said to do it as "Customer's own goods, no charge". I told her the jeans are a couple years old, it's just from wear and tear, not a defect. I was told not to worry about it and needless to say I was very excited. I was planning on spending about $20-25 for the repair. I asked how the repair would be done and they said they would be rewoven. Even better! So I clarified that they would be actually rewoven and not patched. I was told yes, that was correct.
So they took them in and gave me the date of 6/4 that I could come in and pick them up. Well that date came and went. I was so busy I didn't get a chance to go get them. No big deal, I wasn't in a rush. On 6/12, the associate that had helped me originally called me about the jeans asking if I had wanted them shortened. I said no, just the repair that I brought them in for. He didn't know what repair and I described what I wanted. He told me he just found the original slip, the pants had not been touched yet, but he would put a rush on it and ship them to me for no extra charge. He said I should get them by Saturday or Monday.
Well that didn't happen. I called this past Thursday and spoke with the department manager and explained the situation. He said he was the only one on the floor but would look for them and call me back later that day.
That didn't happen either. I called back the next day. He tells me "I'm sorry, you must not have gotten my message." Well of course I didn't get your message! You didn't call me so you obviously didn't leave me a message either!
Well that is what I wanted to say. But I was nice. He said the jeans were going out that day. That DID happen and I got them the following day!!
Thankfully they had not been shortened, but they also were not rewoven. They were patched and then stitched over the patch. I'm annoyed, but the thread they used is a perfect match and they did do a good job. The work is very subtle and hardly noticeable.
This is just not the level of service I would expect from this store, regardless of what department I am in. I know I probably shouldn't complain about a free service, but I didn't expect or ask for it to be free...
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