My boyfriend wanted KFC so I took him to this location because it was the one closest to us. Well we went through the drive thru and there was only one car ahead of us, we waited 20 minutes until the car in front finally got their food and left. I was a little pissed because we went through the drive thru for a reason, for fast service! So, when I pulled up to the window, This girl (red head) was frantically trying to get our order together and the people's behind us. I then saw another employee (dark hair) just standing there, texting on her cell phone! She was just letting this poor girl handle all the orders and food herself. I think they should fire that girl that was screwing around on her phone because there are plenty of people who need a job and will actually work too. My boyfriend yelled through the window "get off your phone and help her" but the girl just looked at us, walked away and continued to use her damn phone. Not professional at all, please fire her.