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  • Quite possibly thee worst customer service by Chassel the supposed store manager. Went in to purchase a pair of boots they had a scuff mark on them asked the assistant manager who was cashier if they could do a discount she said to let her speak to Chassel the store manager. Chassel came up and said that boot cream would fix the issue she looked and there was no match for it. She then rang us up and said she was going to the back to try to fix the boot with some cream they had. My dad walks back there and sees them mixing boot creams and was like I don't want them now that they have swatched all kinds of colors on them. Chassel responded with well there are no returns. My dad said you took my boots and made them worse and now you don't want to do a return she got angry and responded all loud NO Returns. My dad got upset and said so you mess with my boots and now this ? So she got upset and told us to get the hell out of her store and said I'm Kicking you out. Talk about poor professionalism immediately called corporate and stepped outside and spoke to Joe. She walked outside to the parking lot and told us she was kicking us out and calling the police while I was on the phone with Joe from corporate. He told me to please excuse him and he would take care of it I got off the phone and believe she was dealt with. The level of in professionalism from this women is horrible and for a manager to deal with issues by kicking out people.
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