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| - I love Ruth's Chris. This location is the fifth one we've visited. So we were surprised at the bumpiness of the service when we were there on Saturday.
Arrived with no reservations and grabbed a table in the bar area to eat. That usually works well in the other Ruth's Chris, plus it's a good spot to people-watch.
Our waiter was friendly and settled us in with menus. We ordered sparklling water and a glass of red wine.............and waited.
After about three apologies for the slowness in the wine arriving it came - mid-way through the salads. Hmmm.
Dinner arrived, and as always, the steaks were a shining spot of happiness. Perfectly cooked, sizzling plates, tender, yummy. Blissfull. Oh yes, the Cesar salad and potatoes were also perfect.
We never saw our waiter again. Ever. My wine was way long gone, something that would NEVER have happened at the other locations. He didn't come back to check if everything was ok, if we wanted to order dessert. Nada. We had just been abandoned.
The GM was very kind and apologetic, but by then, we just wanted a check and to head out. And then it took another 15 minutes to get the check.
So why the four stars? Because Ruth's Chris is a fabulous place to eat. The food is exceptional and worth the cost for a special occasion or if you just want a good chunk of perfect cow. As soon as they work the bumps out from being in a new location, it will be killer. But seriously, maybe wait a few weeks to let that all happen.
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