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| - Visited Courtesy on August 22nd 2016. Was working with a nice guy, Michael Mizell. Great customer service skills, putting the customer needs first. We were about to begin discussing numbers about a new car that I was trying to purchase. He brought over the sales manager, Dennis Renko. First off, this gentleman is by far the most unpleasant individual I have ever worked with. He is condescending and rude. Dennis was extremely rude to Mike (in front of me), telling Mike he did not have anything put together for him to review. We were chatting numbers about a car that I wanted to purchase and the potential trade in that I was going to do, and when I told him that another dealership was going to give me $4500 for my car, he laughed and said, "Who would give you that for your car, your car is not worth that." He proceeded to tell me he was not going to compete with the other dealership and if I liked them so much why was I at Chevrolet?
I countered, asking if he could do better, he told me no. I then brought up to him that after doing research, the fair market value of the car was "x" amount of dollars, based off of Kelly Blue Book, his response to me was, "I don't care what Kelly Blue Book says, they aren't selling you a car!". I then asked to see what the price was for Tax, Title, and Fees, and he said that he needed to run credit in order to tell me that. I advised that I had spoken with other dealerships who were able to provide me the info without a credit pull. Not sure if this a standard business practice.
Dennis went back to the sales office to see about getting me more for my trade, and in the meantime, I went to chat with Mike, and apologized but advised him that I will not be doing business with him as a result of Dennis' behavior. I told Mike that Dennis is not the kind of guy I want to be doing business with. Shook his hand and left. As I was walking outside, Dennis comes running outside, screaming at me, yelling profanity, in the parking lot of the dealership, in front of customers. Completely uncalled for. For a Manager, he lacks several fundamental skills any manager should possess. In their letter from their Owner, they pride themselves in the following: Professional Service, Trust, and Integrity. None of these things, does Dennis Renko possess. Dennis was rude, unprofessional, confrontational, and down right nasty to me in the parking lot.
It is a real shame to not do business with this company, as they were my top prospect. I will not recommend this dealership to anyone in the future. I have reached out for a follow up call and have filed a Better Business Bureau Complaint. Hoping to get some resolution to this!
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