We had our car STOLEN...TWICE! Once by the crack smoking thugs (thank you to fast towing for leaving that in there) and with a police report, they refused to even let us look in the car let alone pick it up because we did't have the registration (in the car as most people keep it) We asked them to look and all they "found" was a bill of sale....with our name on it! . After 3 trips to the tow company over 2 days being asked to get paperwork after paperwork, they finally released the car after receiving the faxed registration from Montana. They refused to give the discount for their fees even with a police report and when we looked in the car, the registration AND insurance were right on the floorboard! This company treated crime victims like criminals and yelled at me when I tearfully asked them to show some kindness in their customer service. Not only should NO ONE use this company, but they should be shut down....apparently when they ran the mob off the strip...they opened up this tow company! Our city should stop all contacted services with them as they are operating as legal extortionist and car thefts. METRO and NLVPD....Please stop giving these thieves your business!