We purchased a sofa and two recliners which were to be made and delivered between 11-06-2012 and 11-13-2012. Yesterday on 11-20-2012 we finally get a call from them saying that they now have our furniture and can schedule a delivery. So we schedule for today 11-21-2012 between 5 and 8. They call to let us know they will be here in thirty minutes. Upon getting to our house they tell us that it is cash upon delivery for the remainder of the costs. This was never conveyed to us. When we speak to the manager (Vince, don't know last name because when we requested it he refused to give it) he says it was explained to us upon ordering, which it was not. Nor was it anywhere on the receipt. My husband was the one on the phone with him and told him that we would re-schedule for friday then since they are closed on thursday (thanksgiving). My husband ends the conversation saying we would call or come in on friday and end the call on an okay note. The manager calls back to continue arguing trying to tell us how we did something wrong.