So I dealt with this place to get snow tires for my car this winter (2012) for the oh so impending blizzards we are going to have (which I was too late for errggg) and I have to say... I was not that happy with my experience. It started off excellently by first finding the tires I would like (which I love cars and knew what I was talking about and the sales person knew that straight away) which had to be ordered. No problem, total was $700 put $100 down, done and done. They even had the lowest price of even online for the tires I wanted!
Now I had a scheduled time to put them on but with the warranty and such I didn't want to put them on too early which would 1. run down the warranty because it is on a mileage basis and 2. I didn't want to wear down the tread of the tires because it hadn't even snowed yet. So I pushed out the install date and it ended up being after the blizzard because as predicted... my norma tires were awful in the snow.
So I asked what the soonest time was to have them installed and took the time. The day arrives and I head in expecting to pay the remaining $600 for the tires. I had even called to confirm that my initial $100 didn't expire or was returned. Sat around and waited for them to finish and was called up to pay the balance. "Alright your so your total is $700.68" I said what? that can't be right.
I told the sales person (same person I dealt with THE FIRST time I came in) that I had just called to confirm my $100 was still on there. He said yeah it is but the rest is $700. I said for what? For the four tires, no waste disposal (since I kept my tires) and the replacement on all four tires. I said I never discussed the replacement plan with anyone nor with the sales person for that matter. He kind of acted dumb and looked at his colleague like "HUH wonder how that dun got on there" Which I was not happy about. Come to find out, they do this to almost EVERYONE, they add it onto every sale without telling you because they make a commission off of the sale.
The whole time I was there they were asking each other who was on that sale or who's sale was it? I told the SP I didn't ask for it and don't want it and to take it off. Now I will say the replacement plan is sort of nice a $25 per tire its replaced no matter what happens, nail or pot hole... However its not nice if they don't tell you. In the end the guy covered all four tires for the price of three which I even argued there and hope one tire goes just to even out the cost.
Here are the final parts. I should have mentioned earlier that because of where I work, I got a 10% discount as well off the whole deal but the dollar mounts i'm talking about is with that included. After I purchased the tires and had them installed I later went online to make sure the price hadn't come down on the tires. Which lead me to a rebate page... WHICH MY TIRES QUALIFIED FOR... buy four michelin tires and receive a $70 rebate. I was never told this once while working with my sales person nor by anybody else. I filed for it and got declined for some-odd reason (probably because I filed for the rebate the same day) but ended up calling the corporate office to find out why. The people over the phone were SO sympathetic about the replacement plan and the rebate issue. They approved my rebate Immediately and I received a couple of weeks later.
Even though it all worked out I still wasn't told about spending an extra $100 for a replacement plan I never asked for, I was never told about the rebate which probably would have inclined me to purchase the replacement plan in full and pretty much got the run-around in store as to why it was on there.
The people seem knowledgable and fast but they will stick you with a nice bill if your not careful. Do some major research before going in there and TELL them ONLY what you need. If you want further information on their "Extras" just call or go online. I have been in sales and I will say a sales person will do anything to sell...