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| - I thought I completed a review back in March 2017 after my service w/ Midway, but I guess I didn't, better late than never. I had my vehicle towed to Midway as it is was not far from my previous employer located in PX. It took two days before someone from the service department contacted me and that was after I sent an email advising NO ONE had been in contact since my car was towed to the lot. Midway has a service line for calls they then "transfer" you call to someone's vm w/ no follow up.
Once I finally got a call back, Mike Rios was assigned as my "service consultant." Mike and the other techs could not find the issue w/ my vehicle, as I have a hybrid and they needed to run a diagnostic that cost $600. Per Mike, the cost of the diagnostic would go towards my final bill once they found the root cause, the $600 has already been paid, fine I say, move forward. NOT THE CASE! Once the final problem was found, ECM issue, my final bill was more than 1200. I advise this is not what was discussed, per I approved the diagnostic, I should be paying a little more than $600 including the parts to repair my problem. Any work done at this dealership, ask for a written estimate to be sent before hand, HAVE IT IN WRITING!
I recently had an issue w/ my vehicle, current repair person advised it was the ECM issue, I reached out to Midway on 01/05 and 01/06 and have yet to receive any follow up, as i'm still "covered" under them for a parts/labor warranty. The dealership is a complete rip off!
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