I see why this location is rated at 1.5 stars!!! The food sucks and the service sucks even worse!!! This is the 2nd location that I have visited in the last 2 weeks and the food was awful. El Pollo Loco has gone downhill. The chicken looked like plastic and the rice was hard and crunchy. When myself and my spouse complained to the manager, he had an attitude. Enough is enough! Where has the quality control gone?