| rev:text
| - Jan, 2012: I went in and ate w/my daughter and best friend in 1/12 as RWB was suggested by a previous employee. The food was so/so, but the service was AWFUL. After an hour and 1/2 wait, we were seated in a drafty corner booth that was placed in front of a door. The cold air poured around the door, which made my adult daughter uncomfortable. However, when they started chucking things at the door from the other side, we couldn't take it anymore.
When we asked to move, we couldn't find our waitress and another waitress standing nearby was very tentative. She checked with the hostess, which wouldn't give her a decision, and then started to say no, as we saw two tables in front of us starting to leave. We had to demand to be reseated, as they were about to seat someone that had just arrived (after we'd waited over an hour!!!). So, we moved to another booth.
We received our food (which had huge portions), but the flavor combos were off. The pesto pasta I had was covered with (approximately a cup) of sundried tomatoes, which seriously overwhelmed everything else. At the finish of our meal, I was less than satisfied, and told our waitress. She listened very attentively, and suggested we talk to management.
The Mgr came over (short caucasian lady) and listened to our story. She said she'd get to the bottom of it, but we just wanted to leave. She came back and said that the server we spoke to was new, and said no because she didn't know better (what? Where's the training???). She offered to comp my meal, but I had already had my $45 plus (for two entrees eaten and one to go) charged to my card. So, she said she would put a credit down under my name. When I complained about the wait, the poor service, and the food, she defended the food saying that they have tried to change the dish several times but the regulars just wouldn't have it. About the wait, she said "come back once the Snowbirds have left, and give us another chance".
April 30, 2012: It is already getting hot in AZ, so I thought I'd take a chance that the Snowbirds were gone and try to get my comped meal from RWB. We waited just 5 minutes, were seated in a tiny booth, and when the manager (very tall African American man) came by to check on us, I explained that I had gotten a comped meal from our poor last experience, which was supposed to be under my name. The Mgr asked how long it had been and I replied "I don't know, a couple of months ago?" and he left to get the comp info.
The Mgr returns a few minutes later to tell me apologetically that the comp left was "only $15". The interesting thing is that I had not told him that I was expecting a $45 comp, so it sounded fishy from the start. I explained our terrible service, how I was going to be comped, and that the previous Mgr said that she would take care of us next time. He flat didn't care. He actually kept referring to the fact that it had been longer than a "couple of months" since my last visit (okay, it had been 3 months----big deal). He finally said "well, since it's been more than a couple of months, I have to go with the notes left by the other manager."
I told him to tell her that she has no integrity, and that we won't be back. I took my $15 comp, and used it towards a fettucine alfredo w/italian sausage, which I found to be poor (too saucy, and the sausage had skin on it, which was wierd). The bread brought to the table was good. The waitress was excellent, and I gave her a fat tip ($11 on a $14.15 check), but told her we wouldn't be back and why. She was sad....I am through with them.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)