I fractured my foot in January and was referred to Endurance Rehab by my physician. I am not by any means a professional athlete. I am active and work out daily and hope to continue this lifestyle. I have had two prior surgeries on this same foot on the achilles. I have considerable flexibility issues and daily pain. I first went to Endurance Mesa because I work in Mesa but live in Scottsdale. I would set up my appointments weeks in advance. My appointment was scheduled at 9 and the 10 am patient showed up an hour early. Brandon, my therapist in Mesa, chose to work with her. He told me I could wait to be seen. I take time away from my job 2-3 hours a week for this therapy and set up a time that fits my schedule. At this time I chose to transfer to the Scottsdale location. My first two times were great with Shane. Shane is very knowledgable and I felt it was a great decision to switch locations until my third visit there. Again, my appointment was booked weeks in advance with Shane. You sign your name next to your preprinted appointment time and therapist on the sheet at the front desk. At the same time, Shane took back another woman and began working on her. A physical therapy student came and got me to work on my foot. The student was going to do a procedure on my foot that only a certified therapist had performed and I told her I did not feel comfortable with her doing the procedure.
I did a few more of my stretching exercises and only saw Shane a few minutes prior to the end of my appointment.
I contacted my insurance to see what what being covered and billed and I am suppose to see a therapist not a student and technically for an hour. I have switched to another wonderful PT that sees me for 25 minutes of my hour at every appointment. Each time I went to Endurance I had a different student and there was no consistency in direction on how to perform certain exercises. All employees are friendly at Endurance. I hate writing bad reviews but I did call and have discussions about my concerns but nothing changed. I want to have someone that I feel takes my recuperation as serious as I do.
There are many therapists at Endurance and I observed several working closely with their patients. I would recommend having a discussion about expectations of service and commitment prior to therapy to make sure this place is a good fit. I did interview my new PT prior to therapy as well as asked for recommendations.