It's clear why this place receives a decent amount of stars, but I will say that's it's not due to timeliness or good service. Not seeing your server for 10 minutes is really bad. And it happens every time I go in. I've been in 20+ times.
Why go back if it's that bad? Because the food is awesome. Seriously good. Best soups. I love the red curry coconut with bamboo. I always get shrimp. It's a soup to die for.
Another thing is their hosts always look miserable. Yes, you're 17. Yes, you'd rather be out partying, but suck it up. You're lucky to have a job.
Lastly, they once added a credit card tip on a to go order I placed. I was shocked counting on the fact that I had left a cash tip. When I called to settle a woman who didn't speak English answered and eventually hung up on me. Oh well. What can I say? It was a one time thing.
Let's get it straight: in short, ha long bay is the ever famous ha long wait. I'll keep going back for soup, but not for service. Yeah, it's worth the shitty service.