Ok. First of all I got to say my husband used Bunker's for both my mother in law (God Bless her) and my Father In law (God Bless him); so with my daughter's guidance we choose Bunker's. From the pick up to receiving his ashes all was good. My issue with Bunker's lies with his death certificate. The front desk associate wanted me to sign off on everything before I saw the certificates. I must remind you DC's aren't cheap. As I read the DC's the social security number was incorrect; I gave her the correct number and left with my husband's ashes. It wasn't until a FULL 7 days to notify me to rectify this. They called and when I was there giving them a copy of his SS card I asked when will I receive the updated copies. She said "I don't know ~~ another 7 days ~~ maybe 8/9/10"... ??? My children are suffering, I'm delaying every type of closure, and I'm getting rather peeved at this point. Again, nothing wrong with service, product, and sensitivity ~~ I just don't appreciate the DELAYS!