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| - Craved ramen earlier today and decided to try them out since its only 10 mins from home. Waited for almost 20 mins to get a table for 2 and a baby. Place is super small and a bit cramped. Finally got a table and within a minute, we knew what to order. Waited again nearly 15 minutes, no water, no water, no order, no service at all! I can hold only so much patience. So guess what, we decided to leave.
I truly understand they just opened but hey these staff must be trained properly. Smile, be aggressive! While waiting, I've observed almost every little thing. You got a guest that's been waiting for his check at the bar area since we were waiting to be seated. Dirty dishes at the bar counter left for nearly 25 mins.Two servers served the same table while the three tables that they've sat are waiting to be serviced. The 3rd staff member is arranging the take out orders. Why not one take care of the order, the other runs the food, and the other cashier/to go orders. But instead, two of them were doing the same and no one took any orders. I wonder if they even noticed we left. Even to give us water to start while we looked at the menu. Nope that didn't happen.
Ramen joints are usually quick because I've been to several and they are fast. Service are top notch too. All the broths and toppings are pretty much prepped. It's a matter of just putting it together. They need to get themselves organized and situated or it's gonna be a problem. We are all customers/guests so as a restaurant worker, it's pretty much common sense on how to provide service. We all eat out somewhere so we pretty much know what's expected. It's a step by step process. From reviewers photos, their ramen sure looked good but sorry, lost an opportunity. So all I have is a one star, there is no ZERO lol!
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