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  • Rachel the service advisor could use a lesson or two on customer service. I had my car towed to this dealership after getting a flat tire late last night. This morning, when I called to get information about putting a new tire on she answered several times that 1. She doesn't know. She said it was "in the back" 2. She tried to end the conversation several times, saying she had 'other customers'. Correct me if I'm wrong but I am pretty sure I am considered a customer as well and she could have put me on hold and answered my questions instead of calling me back every time which was HER answer to all of my questions. She honestly was the most unhelpful service advisor I've ever had. Overall service department is great, I however will definitely be asking for another service advisor because Rachel is a nasty headache.
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