Really pleased with my experience. I had never heard of this rental car agency but relied on the Yelpers and I'm In glad I did. It's a different process from other rental places. You book it online or through their app and then after taking the shuttle from the airport you scan the sticker on the windshield and it opens the car and your keys are inside the car...really cool. My flight to Phoenix was delayed by 4 hours (thanks United) and I didn't land until 15 minutes before they closed. I had texted Silvercar and the guy stuck around and met me at the airport. Talk about service. All of their cars are silver Audi A4s which is a fun little car. Anyway, I would use these guys again in a heartbeat.