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  • Extremely disappointed with my experience with Runyon Appliances through One Guard Home Warranty. I scheduled to have a service order on Saturday for a leaky washing machine. Finally got an appointment on Thursday (today). I have been home in anticipation of this fixture all morning, have not been out the door since yesterday. I discover this morning, after I check my cell phone, that a service person has come and gone. Charging me for a missed work order. Being home all day, all morning waiting in anticipation for the repair person to come, how is it that I have no service and no repair???. Runyon tells me they called my phone which is a fax machine number 4 times. A simple ringing of the door and a heavier knock works very well for actually going through to someone . My assessment is there was no audible knock nor ringing of my door bell. The service person knowing they would get paid anyone, as I had paid for the repair in advance just left with out any additional effort to actually have the door opened. Sure I missed the phone calls, that isn't the most uncommon thing, but surely if you ring my door bell it is heard. I rate this company poorly because there was no effort to resolve. Just the excuse they the tech tried to contact me. If so, if really truly he did- then my washing machine would be repaired by now. Maybe this is the hustle these companies use to take advantage of ppl who use home warranties as such. Paid regardless. Unfair practice. Shame on this company! Been home all day awaiting repair because of an inaccurate number. JUST RING A DOOR BELL AND KNOCK TO BE HEARD, NOT To just say you showed up....been home waiting. Why no service??? Poorly practice and willingness to service attitude.
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