Usually like this chain but this location is really awful. Why? The server was rude, I told Ashley that the appetizer (sweet potato fries and fried zucchini) were undercooked. We did eat them, so I was just letting her know as the kitchen manger should know about issues like that. Then I got my medium rare burger cooked well done. The burger was slopped together and nasty. The fries were undercooked. You can tell the cooks there don't care at all about quality. We ordered a chicken caeser wrap that was closer to rabbit food. Again,bad management. When Ashley asked if I wanted a new one I said no thank you as the cooks don't know what they are doing, she then stated that I was having a bad night. Apart from the awful food I could have done without her curt fake attitude she so carefully developed as a disgruntled server. To top it all off they not only did not take the burger off the check but added an extra burger on the check like we wouldn't notice. Again, bad management. In the end they corrected the check but I will not eat at this place again. I'd be interested to see if the kitchen cleanliness matches the food and service quality.