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  • I started coming her monthly, years before moving to Pittsburgh,so it's 20 years I've been eating here. I bought a Groupon, and treated my daughter to dinner for a GNO. I was the designated driver, and ordered water (I don't drink soda). Janelle, the server, didn't hide her disappointment at no big bar tab. The service she gave us was abysmal, at best. She took our orders, brought us drinks, and the check. A food runner seved us dinners and dessert. The sausage on my sausage platter($18) was barely warm, though my daughter's mac and bier cheese ($14) was piping hot. My sauerkraut was piping hot, the German potato salad warm, and both were delicious. The Apfel Strrudel for dessert was barely warm, and dough a bit stiff. It needed more cinnamon, too. I dropped my knife during dinner, and had to hunt someone down for a replacement. Janelle didn't know how to process a Groupon, and 3 people later, I finally got a shift manager who did,and she took dessert off the bill. ($7) She apologized and said she hoped I would return. Even though I told her about my 20 year patronage, and that this was a treat for my daughter, she gave no incentive to return. So, I won't. I may call the GM and give him a chance, to be fair.
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