You know when you're looking for a specific book (one that isn't an Oprah book or the latest Steven King novel) and you go to Chapters or Indigo and you punch the name into their fancy touch screen and lo and behold it pops up and you think AWESOME, but then you look to the side and it says, "Order Today - Free Shipping!"?
That means they don't have it in the store.
Which is all you wanted answered.
"Do you have the book?"
"Yes."
"Can I have it today?"
"No. But we can order it for you."
It makes me what to scream, "WHAT KIND OF GAME ARE YOU PLAYING!?"
At Pages, this is not a problem. If they don't have the book (which, usually, they do) then they say, "We don't have that book" and then you look around and find five other books within the span of two minutes that you'd rather read instead.
Because Pages is a complete bookstore filled with good books, interesting books, and not full of TOO many books like a Chapters. They go for quality over quantity.
I especially like their small press section - go there and support some smaller writers/presses! They put out great stuff.