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  • First, you have to be transferred to so many people before finally someone can understand an issue. I have had service to my water heater and to my air conditioning. The water heater guy was a complete cocky a**hole, not only called 10 minutes before the last possible time he could be here (they told me between 9-12p) and said it'll be another hour or so, no apology. Once he arrived, he said I needed a whole bunch of "up to code" stuff. When I checked with other companies, they said I didn't need all that. Air Pro had to do the install per home warranty, but I got the un needed charges that I was told by the water heater guy that I "needed" off, it was $120 worth of stuff not covered by home warranty. The comment by Maggie about the "required" disposal for $180 also was told to me, when I looked into it, I found out it's not required and I can do it myself. The man that came out for the a/c was very nice and helpful, no problem with the a/c worker. I have a new issue with my AquaTherm system, something that works with my water heater to keep my house warm....something I obviously won't need to have run in the Summer....but it has been running,and gas bill is 3x what it should be, so I called my home warranty company and they sent the same a**hole from AirPro that installed my water heater. So unprofessional, he said "who installed that water heater, cause they did a good job". I didn't find it funny. He just looked at the AquaTherm and said there is nothing wrong with it, and he doesn't work on those, so I'll need to call the home warranty company back and Air Pro will need to send someone that works on the air conditioning, because it's those people who work on the AquaTherm....so that's what I did. I explained very clearly that it is not the a/c and not the water heater, but my AquaTherm system that needed repair, and I'm no tech, but my AquaTherm works with my water heater, so why does someone who works on a/c need to repair it? So Air Pro sends another person who can't fix it and they tell me it is a plumbing issue and they will have to call and schedule that.....who knows what issue it will be next, but this system running is costing me money each day and the people at Air Pro don't seem to care or want to help.
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