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  • 1 star only because I could not give them a LOWER rating. First visit ordered a Phillie CHEESE STEAK which I asked if they could do one the same as their chicken phillie they said Yes got home it was just a plain deluxe steak no green peppers. Ordered a cheese cake and didn't get it. I didn't complain or anything figured we all mess up sometimes as I myself work in food service and once upon a time actually worked at a mr.hero. I live in mentor but the closest mr hero is in mentor on the lake not a long drive but a long drive for just some burgers. Don't care if they have aROMAN BURGER or not I never cared for the Roman burger nor has anyone in my family THERE FOR I WOULD NOT ORDER ONE EVER!! So this time I took a different approach I ordered a DELUXE STEAK WITH GREEN PEPPERS the girl even repeated it back to me and said "you want the deluxe with green peppers right ?" And I said "YES" order is ready she repeated the whole thing back to me but again forgot the cheese cake but at least I remembered it before I got home. So I leave get home and as my father took a bite of his DELUXE STEAK WITH GREEN PEPPERS he proclaimed! "WHATS THIS IS THIS YOURS? It's not what I ordered!" Lo and behold they gave us a ROMAN BURGER I called the store and told the person who took my order that they gave us a Roman burger which she quickly replied "THATS WHAT YOU ORDERED I REPEATED IT BACK TO YOU". How do you get ROMAN BURGER OUT OF DELUXE STEAK?!!! I was told to come back and bring the sandwich with me and they would give me another sandwich but now because I have to waste more of my time and gas to go get the sandwich they should have made in the first place now all my food is going to be cold and nasty reheating burgers in the microwave is not recommended by ANYONE I KNOW they are pretty gross to say the least. But I told them I'm on my way. When I got there I gave them back there sandwich which they promptly checked the bag to see if I did indeed bring it to them the girl said he's going to make it "NOW" seriously they didn't even start making the replacement one yet!! So I'm waiting a couple minutes and she comes out of the kitchen and says " YOU ORDERED A STEAK SUB RIGHT?" Once again I said "YES A DELUXE STEAK WITH GREEN PEPPERS" she does something on the register and goes in back and I can hear her tell the man what next? Do I charge her for it?? EXCUSE ME!!!?? Your asking if your going to charge me AGAIN!! for a sandwich you never gave me after taking the wrong one back?!!!! Luckily the man in back said "no" if he had said "yes" I would have went ballistic!! So once again I get my sandwich go home give it To my dad and he takes a bite and it was a deluxe steak with green pepper but of course I guess they charge xtra to "GRILL" the green pepper!!!!! Seriously ?? Yeah right I want a deluxe steak with GRILLED onion GRILLED mushroom and RAW green peppers!!! And these idiots say the work to hard they want $15.00 an hour. Can't even get an order right and on top of that any business would have AT LEAST appollogized but I guess they don't get paid enough to do that either!!! MORONS TOTAL AND COMPLETE MORONS!!
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