Had breakfast there this morning and was greatly disappointed to learn that they no longer serve their very unique and fabulous home fries, the number one reason I go there. They've abandoned them in favor of hash browns, which of course you can find anywhere. I spoke to the manager, who happened to be part of the ownership. He was obviously the kind of person who loves to hear positive feedback only. All he did when I told him that I was disappointed in the change was continually try to sell me on "the fact" that his restaurant was the best there is. It was similar to talking to a used car salesman. He really didn't want to hear anything of an even slightly negative nature, with respect to his restaurant. I told him about a restaurant that I commonly patronize (Country Boys) that serves a fabulous breakfast at about half the price. He virtually scoffed at what I said and spoke as though I couldn't know what I was talking about. I do.
Another thing about Butterfield's is that it's noisy as hell. Not especially relaxing. BTW Country Boys serves both hash browns and home fries. This manager needs to learn a thing or two about customer service. His attitude might best be described as "The customer is always wrong."
Brian Klein