| rev:text
| - While I cannot comment on this hotel as a guest, I feel it is noteworthy that I review my experience here.
I am a meticulous-OCD traveler. I have itineraries, addresses, phone #, hours of operation etc. with me everywhere I go. Rome may not have been built in a day, but I got us through Rome in a day!
Fast forward to the one time I did not get down to ONE detail on a vacation. Weeks before the trip, I download app after app so I could be well prepared. When our plane landed in Toronto, I turned on my iPhone and realize it doesn't read AT&T on my phone anymore. Why?! Because we are NOT IN AMERICA and did not plan ahead with our carrier that we were going outside of the country. Our phones were roaming and basically useless.
After going through the airport and getting vague directions from staff there, we walk outside of the terminal and I notice there is a hotel literally at the airport terminal. We decide to walk over and ask if we can use their wi-fi (we clearly did not know the airport had wi-fi) so we can plug in the laptop and try to figure things out. We needed to accomplish two things: 1. get to an AT&T store 2. get to our hotel.
Upon walking into the hotel, we were greeted by Flavia at the front desk. I told her about our little embarrassing situation and had to be an unfortunate representation of a product of American public education. Instead of giving us wi-fi, she took matters into her own hands and feverishly searched on her computer for an AT&T store and when that could not be found as they do not exist in Canada, she got us their customer service number so we could call them later when we got settled into our hotel. She also went above and beyond and called our hotel to let them know about two stranded guests, asked if they provided a shuttle to/from the hotel/airport and what was the best/easiest way for us to get to the hotel and to ask if we could check in early as we would be there in an hour or so. She wrote down a ton of useful information for us and sent us on our way.
While we were not guests, Flavia's service truly stands testament to this hotel's customer service. Having been my first impression in Canada, I was humbled by her act of kindness. Flavia was extremely kind and efficient, what she did was far beyond the call of duty as she was helping non-guests. She really took control of our situation and made sure we were taken care of. I am so thankful for Flavia's generosity and the Sheraton is very lucky to have her represent the company at the front desk. I am going to contact the hotel and the company to make sure they know she provided outstanding service!
Thank you Flavia!
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