I've had my Dyson stick vacuum for not quite two years. I needed a minor repair done to the flat floors attachment, and Dyson Customer Service arranged for me to send it in, adding that I should send in my vacuum unit as well. Both pieces were shipped to this center. The turnaround time, with shipping both ways, was fast. Not only was the repair done to the attachment, but the motor is now running quieter. How often does a company do MORE than what was asked?