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  • The servicing of my mortgage was unfortunately transferred to Roundpoint. Day 1 and there are already issues. We recently closed on our home and had paid one year upfront homeowners insurance. But I received a letter in the mail from our insurance company stating that Roundpoint decided to change it and escrow our payments. BUT we have already paid and we NEVER had an escrow account in our original loan. They are closed today and I plan to call tomorrow and alert them that I called the insurance company and changed it back to non escrow. If they 1) understand this 2) change it back to non escrow and 3) I receive no penalties or fees, I will update this review. If they don't, I plan to alert the NC Banking Commission, BBB, the CFPB, the President (Dave Worrall) and every other organization and person I can find (via Linkedin, Travistock, public records, etc) that is related to this issue. The reviews (and the incompetence of the person on the phone who called me to 'Welcome' me to Roundpoint) have me at guard from the very beginning. We are actually considering refinancing with another company who won't sell the mortgage to avoid what seems to be never ending issues. I plan to be very vocal via social media outlets about this as that seems to be the only form of power consumers have since you can't change your mortgage servicing co.
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